Complaints Procedure

COBRA Insurance Brokers Ltd is required by its Regulator, the Financial Services Authority, to have in place effective internal complaints handling procedures for handling any expression of dissatisfaction from its clients, whether verbal or written and whether justified or not, about its general insurance related activities.

Through our Complaints Procedures, we ensure that complaints are handled fairly, effectively and promptly and resolved at the earliest possible opportunity. 

If you should have any complaint about a general insurance related matter or about our service generally, we would ask  you to make your complaint to:

Jan Staniforth ACII
Compliance Manager
COBRA Insurance Brokers Limited
1st Floor, Quadrant House
Croydon Road
Caterham
Surrey
CR3 6TR

Contact us:
If you have any questions, please contact:

Jan Staniforth
Compliance Manager
Telephone: 01883 333514
Email: jan.staniforth@cobrainsurance.co.uk